Implementation
From sign-up to live school in days
Small schools go live in 3–5 business days. Larger institutions take up to two weeks. RedeemOS guides every school through a structured 7-step implementation process — no external consultants required.
3–5 business days
Small school
Under 300 students
5–10 business days
Medium school
300–1,000 students
10–14 business days
Large school
1,000–3,000 students
2–4 weeks (Enterprise)
Multi-campus
3,000+ students
The 7-step implementation process
Project Kickoff
School responsibilities
Designate a Project Lead (typically the Head Administrator). Share current student data file (Excel or CSV). Confirm implementation timeline.
RedeemOS responsibilities
Schedule kickoff call within 24 hours of sign-up. Provide import templates. Assign implementation support contact.
System Configuration
School responsibilities
Provide: institution type, academic year start/end, term dates, class structure, subject list, fee structure, and grading scale.
RedeemOS responsibilities
Configure academic structure. Set up fee types and billing cycles. Configure assessment components and grading scale. Set up user roles and permissions.
Data Migration
School responsibilities
Provide cleaned student data using the RedeemOS import template. Provide staff contact information for account creation.
RedeemOS responsibilities
Import student records. Create staff accounts and assign roles. Link students to classes. Link parents to student accounts.
Training
School responsibilities
Confirm which staff members need training and their roles. Make staff available for 2–4 hour role-based training sessions.
RedeemOS responsibilities
Conduct live training sessions: Administrator (finance setup, reporting), Finance Officer (invoicing, payments), Teacher (attendance, grade entry), HR Manager (staff records, payroll).
Testing
School responsibilities
Run parallel operations: record attendance in RedeemOS and on paper simultaneously. Generate a test invoice and confirm the process. Check report card output.
RedeemOS responsibilities
Monitor system usage. Address configuration gaps within 4 hours. Confirm all imported data is accurate. Sign off on go-live readiness.
Go Live
School responsibilities
Stop parallel paper/spreadsheet processes. RedeemOS becomes the primary system. Communicate the change to all staff.
RedeemOS responsibilities
Confirm all workflows are operational. Activate parent portal notifications. Monitor system health for the first 48 hours post-go-live.
Hypercare
School responsibilities
Report any issues promptly. Continue building staff confidence through daily use. Identify areas for additional training.
RedeemOS responsibilities
Priority support response during hypercare period. Weekly check-in calls. Identify and address adoption gaps. Document any customisation requirements.
Implementation FAQ
Does RedeemOS migrate our existing data?
Yes. RedeemOS provides import templates and assists with student data migration. You provide your current data in Excel or CSV format; we handle the import. Data quality and completeness from the source file affects migration speed.
What if we don't have existing digital records?
Schools starting from paper records can use the RedeemOS import template to create student records from scratch. The template is straightforward — name, class, parent contact, date of birth. This typically takes 1–2 days for a school admin with up to 300 students.
Is training included in the subscription price?
Yes. Role-based training is included for all plans. Enterprise plans include on-site training options. Training is conducted via video call and takes 2–4 hours per role.
Can we go live partway through a term?
Yes. RedeemOS supports mid-term go-live. You can enter historical attendance and grade data for the current term after go-live, or choose to start fresh from the next term.
Ready to get started?
Start your free trial and your school could be live on RedeemOS by the end of the week.