Question 1

Can parents submit admission applications online through RedeemOS?

Accepted Answer

Yes. RedeemOS includes an online admissions portal where parents can complete and submit a customisable admission application form from any device. The form can include document uploads (birth certificate, previous school report), and all submitted applications appear in the school's Admissions dashboard for review. You can also configure the system to collect an online application fee at the point of submission.

Question 2

How do we track admission applications that have been received but not yet processed?

Accepted Answer

All incoming admission applications are displayed in the Admissions → Applications queue with a status indicator: Received, Under Review, Awaiting Documents, Accepted, or Declined. You can filter by status, class applied for, or date range. The system logs every status change with a timestamp and the name of the staff member who made the update, so there is always a clear audit trail.

Question 3

Can the school set admission cut-off dates after which no new applications are accepted?

Accepted Answer

Yes. In the Admissions settings, you can configure an application window with an opening date and a closing date for each academic year. Once the closing date passes, the online application form displays a "Admissions closed" message and no new submissions are accepted. You can reopen admissions at any time by updating the date settings.

Question 4

How do we convert an accepted application into an enrolled student?

Accepted Answer

When an application is marked as Accepted in RedeemOS, the system prompts you to convert it to a full student profile with a single click. The student's information from the application form — name, date of birth, parent details, and uploaded documents — is automatically transferred to the new student profile. You then assign the student to a class, and the system generates their first fee invoice automatically based on the configured fee structure.

Question 5

Can we import a list of new students from an Excel file instead of entering them one by one?

Accepted Answer

Yes. RedeemOS supports bulk student import via CSV file. Download the student import template from Settings → Data Import, fill in your student data, and upload the file. The system validates each row before importing and shows a preview of errors (such as missing required fields or duplicate admission numbers) so you can correct them before confirming the import.

Question 6

Does RedeemOS support a waiting list for oversubscribed classes?

Accepted Answer

Yes. You can mark a class as full in the Admissions settings, after which new applicants for that class are automatically placed on a waiting list. The system ranks waiting list applicants by application date. When a space becomes available — due to a withdrawal or an increase in class capacity — you can promote the next applicant from the waiting list to Active with a single click.

Question 7

Can we communicate admission decisions to parents directly from RedeemOS?

Accepted Answer

Yes. From the Admissions module, you can send customisable acceptance or declination letters via email and SMS to applicants. RedeemOS includes a template editor where you can create branded letter templates. The system automatically populates the parent's name, the student's name, and the class offered. All communications sent from the system are logged against the application record.

Question 8

How do we set up the school's grading scale in RedeemOS?

Accepted Answer

Navigate to Settings → Grading Scales and create your grading configuration. You define each grade boundary (e.g., A1: 80–100, B2: 70–79), the corresponding grade label, teacher remarks (e.g., "Excellent", "Very Good"), and whether a grade is a pass or fail. You can create multiple grading scales — for example, different scales for primary and secondary levels — and assign each scale to the relevant class groups.

Question 9

Can RedeemOS calculate a student's final grade from a combination of continuous assessment and examination scores?

Accepted Answer

Yes. In the Examinations module settings, you define the weighting for each score component — for example, 30% for continuous assessment and 70% for end-of-term examination. RedeemOS calculates each student's weighted final score automatically and maps it to the configured grade. You can configure different weightings for different class levels or subjects if needed.

Question 10

How does a teacher enter assessment scores for their class?

Accepted Answer

Teachers log in to their RedeemOS workspace, select the class and subject, and navigate to the Assessments tab. They can enter scores for individual students or upload a completed score sheet in CSV format. The system shows each student's running total and grade in real time as scores are entered. Once all scores are entered, the teacher submits them for the academic administrator to review and lock before report cards are generated.

Question 11

Can students and parents see academic results before the end-of-term report card is officially released?

Accepted Answer

Only if you choose to allow it. RedeemOS gives the school full control over result visibility. By default, results are hidden from the parent and student portal until the academic administrator publishes them. You can publish individual assessment scores progressively during the term (to keep parents informed) while withholding final examination scores until the official report card is ready.

Question 12

How are report cards generated and distributed to parents in RedeemOS?

Accepted Answer

Once all scores are entered and locked, navigate to Reports → Report Cards and select the class and term. RedeemOS generates a formatted report card for each student based on your configured template, including grades, teacher comments, attendance summary, and class position if configured. You can download report cards as PDFs for printing, or publish them directly to the parent portal so parents can view and download them from their devices.

Question 13

Can we customise the report card template to match the school's format?

Accepted Answer

Yes. RedeemOS includes a report card template editor where you can add your school logo, adjust the colour scheme, choose which fields appear (e.g., class position, attendance, conduct grade, principal's remarks), and set the page layout. Once your template is saved, it is applied consistently to all report cards generated for that academic level.

Question 14

Does RedeemOS support subject combinations — for example, science electives versus arts electives at senior secondary level?

Accepted Answer

Yes. RedeemOS supports subject grouping and elective configuration. You can define subject combinations (e.g., Science Programme: Physics, Chemistry, Biology, Elective Maths; Arts Programme: Literature, Government, Economics) and assign each student to their elected programme during enrolment or at the start of a new academic year. Report cards then automatically show only the subjects relevant to that student's programme.

Question 15

How does a teacher take attendance in RedeemOS?

Accepted Answer

Teachers log in to their RedeemOS workspace, select their class, and navigate to Attendance → Take Attendance. The class list appears with a toggle for each student — Present, Absent, or Late. Teachers can take attendance in under two minutes for a class of 40 students. The attendance is saved immediately and the daily attendance summary is updated on the school dashboard in real time.

Question 16

Can RedeemOS automatically notify parents when their child is absent?

Accepted Answer

Yes. In Communication Settings, you can enable automated absence SMS alerts. When a teacher marks a student absent, the system automatically sends an SMS message to the parent's registered phone number — typically within five minutes of the attendance being saved. The message is personalised with the student's name, the date, and the school's name. This feature requires an active SMS credit balance in your RedeemOS account.

Question 17

Can we track attendance for individual class periods rather than just for the whole day?

Accepted Answer

Yes. RedeemOS supports both whole-day attendance (one record per student per day taken by the class teacher) and period-level attendance (a separate record per lesson period taken by the subject teacher). You configure which mode your school uses in Settings → Attendance. Period-level attendance is more granular and useful for secondary schools where students move between subject classrooms throughout the day.

Question 18

How do we generate an attendance report for a parent who disputes an absence record?

Accepted Answer

Navigate to Reports → Attendance and filter by the student's name and the relevant date range. You can generate a detailed attendance history showing each day the student was present, absent, or late, along with the name of the teacher who recorded each entry and the timestamp. This report can be printed or exported as a PDF and shared with the parent. All attendance records include an audit trail that cannot be altered without Head of School approval.

Question 19

What happens if a teacher forgets to take attendance for a day?

Accepted Answer

Attendance records for any given day remain open for editing until the school administrator locks them — typically at end of day or the following morning. If a teacher misses a day's attendance, an administrator can enter retrospective attendance records. The system flags backdated attendance entries so that any post-date edits are visible in the audit log. Administrators can also set reminders that alert teachers who have not taken attendance by a specified time each morning.

Question 20

Can RedeemOS identify students who are chronically absent?

Accepted Answer

Yes. The Attendance Insights report in RedeemOS Analytics calculates each student's attendance percentage for the term and flags students who fall below the school's configured attendance threshold (e.g., below 80%). You can filter this report by class, year group, or gender. The report can be scheduled to run automatically and emailed to the Deputy Head or Pastoral Coordinator weekly.

Question 21

Does RedeemOS track staff attendance as well as student attendance?

Accepted Answer

Yes. RedeemOS includes a Staff Attendance module separate from the student attendance system. Staff can mark their own attendance (clock-in) or an administrator can record staff attendance centrally. The HR module tracks staff leave days, sick days, and punctuality records, and these feed into the payroll module to ensure leave deductions are applied correctly.

Question 22

What payment methods does RedeemOS support for fee collection?

Accepted Answer

RedeemOS supports mobile money payments (MTN Mobile Money, Vodafone Cash, AirtelTigo Money, and M-Pesa where available), bank transfer, debit and credit card payments via an integrated online payment gateway, and cash payments recorded manually by the bursar. Each payment method can be enabled or disabled independently in Finance → Payment Settings. All payment methods generate a digital receipt automatically.

Question 23

How does a parent pay school fees online through RedeemOS?

Accepted Answer

Parents log into the parent portal, navigate to the Fees section, and see their child's outstanding balance broken down by fee category. They click "Pay Now," select their preferred payment method, and complete the payment. For mobile money, they approve the payment directly on their phone via the mobile money USSD prompt. A digital receipt is generated immediately and sent to the parent's email and phone number.

Question 24

Can we set up instalment payment plans for families who cannot pay the full term fee at once?

Accepted Answer

Yes. From Finance → Payment Plans, you can create a structured payment plan for a specific student showing the payment amounts and due dates for each instalment. The plan is linked to the student's fee account and the parent can see the payment schedule on their portal. The system sends automated reminders before each instalment due date and marks instalments as paid when received.

Question 25

How do we track which students still have outstanding fee balances?

Accepted Answer

Navigate to Finance → Outstanding Fees to see a real-time list of all students with unpaid balances, sorted by amount owed. You can filter by class, term, or fee category. The list shows the balance amount, the number of days overdue, and the parent's contact details. From this screen you can send SMS payment reminders to all outstanding accounts with one click.

Question 26

Can the finance module handle multiple fee categories — for example, tuition, boarding, transport, and PTA levy separately?

Accepted Answer

Yes. RedeemOS allows you to create unlimited fee categories in Finance → Fee Structure. Each category has its own name, amount (which can vary by class level), payment frequency (per term or annual), and whether it applies to all students or a subset (e.g., boarding fee only applies to boarders). Invoices generated for each student automatically include only the fee categories that apply to them.

Question 27

What financial reports can the bursar generate in RedeemOS?

Accepted Answer

RedeemOS Finance includes: daily fee collection summary (total received that day, by payment method); term fee collection report (total collected vs. total invoiced, with collection rate percentage); outstanding balance report (all unpaid accounts with aging categories); receipt register (chronological list of all receipts issued); and a cash flow projection based on expected instalments. All reports can be exported as PDF or Excel.

Question 28

Is there a way to manage school expenses and purchases in RedeemOS as well as income?

Accepted Answer

Yes. RedeemOS Finance includes an Expenditure module where the bursar can record school expenses by category (salaries, utilities, maintenance, supplies, etc.), track purchase orders, and reconcile expenses against the school's budget. The financial dashboard shows income versus expenditure in real time, and the management accounts report gives the Head of School a monthly profit and loss view.

Question 29

Can RedeemOS calculate monthly payroll for all staff automatically?

Accepted Answer

Yes. Once you have configured each staff member's salary grade, allowances, and statutory deduction rates (income tax, social security/pension) in the HR module, RedeemOS calculates the full payroll for all staff each month with a single action. The payroll run takes into account approved leave days, any ad hoc deductions (salary advances, loan repayments), and any one-time bonuses or allowances added for that month.

Question 30

How does RedeemOS handle statutory deductions like income tax and pension contributions?

Accepted Answer

In HR → Payroll Settings, you configure the statutory deduction rules applicable to your country — for example, Ghana's PAYE tax bands and SSNIT rates, or Nigeria's PAYE and pension contribution rates. Once configured, RedeemOS applies these deductions automatically to each staff member's gross pay based on their income level. The system generates a statutory deductions summary report that you can use to file returns with the relevant tax and social security authorities.

Question 31

Can staff apply for leave through RedeemOS?

Accepted Answer

Yes. Staff log in to their RedeemOS workspace, navigate to HR → My Leave, and submit a leave application specifying the leave type (annual leave, sick leave, casual leave, maternity leave), start date, end date, and reason. The application is sent electronically to the line manager for approval. Once approved, the leave is recorded in the staff's profile and automatically deducted from their remaining leave balance. The payroll module reads the approved leave records when calculating the monthly salary.

Question 32

How do we track staff qualifications, certifications, and documents in RedeemOS?

Accepted Answer

Each staff profile in RedeemOS HR includes a Documents and Qualifications section where you can upload scanned copies of certificates, teaching licences, national ID, and other credentials. You can record qualification details including the institution, year of award, and expiry date (for certificates that require renewal). The system can flag staff whose certifications are approaching their expiry date so that renewals are managed proactively.

Question 33

Can RedeemOS generate individual pay slips for each staff member?

Accepted Answer

Yes. After running payroll, navigate to HR → Payroll → Pay Slips and select the month. RedeemOS generates a formatted pay slip for each staff member showing their gross pay, each allowance, each deduction with its calculation basis, and their net pay. Pay slips can be printed for physical distribution or sent directly to each staff member's registered email address from within the system.

Question 34

How does the HR module handle staff who are on probation or contract rather than permanent employment?

Accepted Answer

When creating a staff profile, you specify the employment type (permanent, contract, probationary, casual) and, for contract and probationary staff, the contract start and end dates. RedeemOS tracks contract expiry dates and generates alerts before a contract expires so that HR can take action — renewal, confirmation, or separation. Payroll calculations and leave entitlements are automatically adjusted based on the employment type.

Question 35

Can we use RedeemOS to manage teacher performance evaluations?

Accepted Answer

Yes. RedeemOS HR includes a Staff Performance Evaluation module where you configure evaluation criteria, ratings scales, and evaluation schedules. Evaluators (typically the Head of School or Head of Department) complete evaluation forms within the system, and results are recorded against the staff member's profile. The system tracks performance trends over time and can generate a staff development needs report based on evaluation outcomes.

Question 36

How do parents get access to the RedeemOS parent portal?

Accepted Answer

When a student is enrolled in RedeemOS and a parent phone number or email address is recorded, the system automatically generates a parent portal account. The school sends an invitation via SMS or email from the Communication module, which contains the parent's unique login link and a temporary PIN. The parent clicks the link, sets a new password, and can immediately access their child's profile, fee balance, attendance record, and school announcements.

Question 37

What can a parent see and do in the parent portal?

Accepted Answer

Parents can: view their child's current attendance record and daily attendance alerts; check their child's academic results and report cards when published; see their fee invoice and outstanding balance; make fee payments online via mobile money or card; read school announcements and class notices; send messages to the class teacher or school administration; and update their own contact details. Parents with multiple children at the school can switch between child profiles from a single login.

Question 38

What if a parent cannot speak or read English — can the portal be used in local languages?

Accepted Answer

RedeemOS supports multi-language portal interfaces. Depending on your subscription and region, the parent portal can be displayed in English, French, or other configured languages. SMS notifications sent to parents can also be drafted in local languages from the Communication module. For parents who are not literate in any written language, the SMS notifications provide key information (attendance alerts, fee reminders, result notifications) in a concise text format that a family member or community member can help interpret.

Question 39

Can the school send a message to all parents at once — for example, a term break reminder?

Accepted Answer

Yes. From Communication → Broadcast Message, select "All Parents" as the recipient group and compose your message. You can send via SMS, email, or push notification (for parents who have the RedeemOS app installed). You can also target by class group — for example, send a message only to parents of Primary 4 students. The system tracks delivery status and shows you how many messages were delivered successfully.

Question 40

Does RedeemOS have a mobile app for parents?

Accepted Answer

Yes. RedeemOS offers a parent mobile app available on Android (Google Play Store) and iOS (Apple App Store). The app provides the same functionality as the web portal — fee payments, attendance tracking, results, and messaging — with the added convenience of push notifications for instant alerts. Parents who do not have smartphones can still access the web portal from any basic browser, and those with no data plan still receive key updates via SMS.

Question 41

Can a parent give permission for something — like a school trip — through the portal?

Accepted Answer

Yes. RedeemOS includes a digital consent and permission form feature in the parent portal. When the school creates a school trip, excursion, or event that requires parental consent, parents receive an in-portal notification and an SMS asking them to log in and provide or decline consent. Consent responses are recorded with a timestamp, and the school can see at a glance which students have consent and which are still pending.

Question 42

What happens to a parent's portal access when their child graduates or leaves the school?

Accepted Answer

When a student is graduated or withdrawn in RedeemOS, their parent portal account is automatically set to read-only access. The parent can still log in to view historical records, download previous report cards, and access old fee receipts, but they can no longer make payments or receive active notifications. The account is fully archived after the school's configured data retention period.

Question 43

What does a teacher's RedeemOS workspace include?

Accepted Answer

A teacher's RedeemOS workspace includes: their assigned class list(s) and subject assignments; the daily attendance tool for their class; the assessment score entry module for all subjects they teach; the class noticeboard for posting homework and class announcements; direct messaging with parents of students in their class; their leave application and HR self-service tools; and a student profile viewer showing each student's attendance history, academic records, and any pastoral notes relevant to that teacher.

Question 44

Can a teacher see the complete academic history of a student in their class?

Accepted Answer

Yes, within appropriate permissions. A class teacher can view each of their students' historical attendance records, previous term grades, and any teacher remarks from past years within RedeemOS. Subject teachers see the academic history for the subjects they teach. Sensitive records — such as medical notes, disciplinary records beyond a certain severity, and financial information — are visible only to the roles that need them (pastoral lead, school nurse, bursar) to preserve student privacy.

Question 45

Can teachers access RedeemOS from their mobile phone?

Accepted Answer

Yes. RedeemOS is fully responsive and works on any modern smartphone browser without needing to install a separate app. Teachers can take attendance, enter scores, post class notices, and message parents from their phone. A dedicated teacher app is also available on Android and iOS for an optimised mobile experience with offline attendance capability for teachers in areas with unreliable internet connectivity.

Question 46

How does a teacher submit continuous assessment scores at the end of the term?

Accepted Answer

Teachers navigate to Examinations → My Assessments, select the class and subject, and enter each student's scores into the score entry grid. The interface shows the score entry fields alongside the maximum score configured for each assessment component. Teachers can save progress and return to complete entry later. Once all scores are entered, the teacher clicks "Submit for Review," which sends the scores to the academic administrator for verification before locking.

Question 47

Can a teacher add notes about a student's behaviour or welfare concerns within RedeemOS?

Accepted Answer

Yes. Each student profile includes a Pastoral Notes section where teachers can record observations about a student's behaviour, welfare, or academic progress. Notes are timestamped and attributed to the teacher who entered them. Pastoral notes are visible to the class teacher, Head of Department, and pastoral coordinator based on their permissions. Safeguarding-level notes are restricted to designated safeguarding staff only.

Question 48

Does RedeemOS provide a lesson planning tool for teachers?

Accepted Answer

RedeemOS includes a Lesson Planner in the Teacher Workspace module. Teachers can create weekly lesson plans for each class and subject, attach resources (PDFs, links, presentations), align plans to the national curriculum framework, and share plans with the Head of Department for review. Lesson plans are saved against the academic term and can be reused or adapted in future years. The planner integrates with the timetable so lessons are automatically associated with the correct class period.

Question 49

What happens to a teacher's data in RedeemOS when they leave the school?

Accepted Answer

When a teacher's employment ends, their staff account is deactivated (not deleted) in HR → Staff Management. Their historical attendance records, assessment scores, and lesson plans remain in the system as part of the school's academic record. Their login access is revoked immediately. The class teacher role for any classes they owned is reassigned to the replacement teacher. All records they created remain attributed to them for audit and accountability purposes.

Question 50

What information is stored in a student's profile in RedeemOS?

Accepted Answer

A student profile in RedeemOS includes: personal details (full name, date of birth, gender, nationality, religion, blood group); contact information (home address, emergency contacts); parent and guardian details; medical information (allergies, known conditions, health notes); admission details (admission number, admission date, class history); academic records (grades, report cards, assessment scores for all terms); attendance history; financial records (fee invoices, payment history); documents (scanned admission form, birth certificate, passport photo); and any pastoral or disciplinary notes.

Question 51

Can students log into RedeemOS to check their own results and attendance?

Accepted Answer

Yes. RedeemOS includes a Student Portal where enrolled students can log in to view their own academic results (when published by the school), their attendance record, school announcements, timetable, and any messages from the school or their teachers. Students cannot edit their own records — the portal is read-only for students. Student portal access can be enabled or disabled by the school administrator, and is typically activated for secondary level students.

Question 52

How do we process a student transfer in RedeemOS when a student moves to another school?

Accepted Answer

When a student transfers out, navigate to their profile in SIS → Students and select "Transfer / Withdraw." You specify the reason (transferred out, relocated, graduated), the effective date, and whether a transfer certificate should be generated. RedeemOS generates a printable Transfer Certificate and Academic Transcript for the student. Their profile is moved to the inactive records with full history preserved. Fee balances are flagged for final reconciliation before the transfer is confirmed.

Question 53

Can RedeemOS generate student ID cards?

Accepted Answer

Yes. RedeemOS includes an ID Card generator in the SIS module. You configure the ID card template — adding the school logo, school colours, and the data fields to display (student name, student ID number, class, academic year, emergency contact number, and a QR code linked to the student's profile). Once the template is configured, you can generate and print ID cards for individual students or an entire class with a single action. ID cards can be printed on standard card stock using any printer.

Question 54

How does student promotion between classes work at the start of a new academic year?

Accepted Answer

At the end of each academic year, the school administrator runs the Student Promotion process from Academic Year → Promote Students. The system presents all students and their current class, and allows bulk promotion — moving all students who have met the promotion criteria up to the next class. Students who need to repeat a year can be individually flagged as "Retained." After promotion, the new class assignments are effective from the start of the new academic year, and new fee invoices are generated at the new class's fee rates.

Question 55

What happens to student records after a student graduates from the school?

Accepted Answer

When a student is graduated in RedeemOS, their profile moves to the Alumni section. All records — academic, financial, attendance, and documents — are preserved in full and searchable. Graduated students (or their parents) can request certified transcripts from the school, which the administrator generates directly from the alumni profile. Alumni records are retained per the school's data retention policy, typically for a minimum of 10 years.

Question 56

How is school data protected in RedeemOS?

Accepted Answer

RedeemOS employs multiple layers of security: all data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption; access is controlled by role-based permissions so each user only sees data relevant to their job; the system enforces two-factor authentication for administrative accounts; and all user actions are logged in a tamper-evident audit trail. RedeemOS is hosted on enterprise-grade cloud infrastructure with physical security, 24/7 monitoring, and a 99.9% uptime SLA.

Question 57

Where is school data stored — is it stored in Africa or overseas?

Accepted Answer

RedeemOS offers regional data residency options. Schools in West Africa (Ghana, Nigeria, Côte d'Ivoire) can opt for data storage on servers located within the West African region. East African schools (Kenya, Uganda, Tanzania) have a regional hosting option as well. For schools with specific data residency requirements under national data protection law, our team can discuss compliant hosting configurations. Contact the RedeemOS compliance team for details specific to your country.

Question 58

What happens to our data if we cancel our RedeemOS subscription?

Accepted Answer

If you cancel your RedeemOS subscription, you are given a 90-day data export window during which you can export all your school data — student records, financial records, and documents — in standard formats (CSV, PDF, Excel). After the 90-day window closes, data is permanently deleted from our servers in accordance with our data retention and deletion policy. We do not sell or retain your data after the contract ends. You can request a full data export at any time, even during an active subscription.

Question 59

Can we control which staff members can see sensitive student information?

Accepted Answer

Yes. RedeemOS uses granular role-based access control. You can configure permissions at the module level (e.g., only the school nurse can access medical records) and within modules (e.g., class teachers can view attendance and academic records for their students only, not for students in other classes). The Administrator role can customise permissions for any role and can also create custom roles with a specific combination of permissions. All access is logged for audit purposes.

Question 60

Does RedeemOS back up school data regularly?

Accepted Answer

Yes. RedeemOS performs automated backups of all school data every 24 hours, with backups stored in a geographically separate location from the primary server. Backups are retained for 30 days on a rolling basis. In the event of a data loss incident, the system can be restored to any point within the backup retention window. Scheduled backup confirmations are sent to the school administrator account monthly so you always know your backups are running.

Question 61

Is RedeemOS compliant with African data protection laws?

Accepted Answer

RedeemOS is designed to align with major African data protection frameworks including Ghana's Data Protection Act 2012, Nigeria's NDPA 2023, Kenya's Data Protection Act 2019, and South Africa's POPIA 2013. The platform includes tools that help schools fulfil their obligations as data controllers: consent recording, data subject access request management, data retention configuration, and breach notification workflows. We recommend that schools review their own obligations with local legal counsel, as compliance depends on both the platform and the school's internal processes.

Question 62

What should we do if we suspect an unauthorised person has accessed our RedeemOS account?

Accepted Answer

Immediately log in as the Administrator and go to Security → Active Sessions to see all current and recent logins. You can terminate any suspicious sessions from this screen. Then reset the passwords of any staff accounts that may have been compromised. Review the Audit Log (Security → Audit Log) to see what actions were taken from the suspicious session. Contact RedeemOS Support immediately at support@redeemos.com to report the incident — our security team will assist with a full investigation and will help you assess whether any personal data was accessed.

Question 63

How long does it take to set up RedeemOS for a new school?

Accepted Answer

The core setup — school profile, academic year, class groups, subjects, fee structure, and staff accounts — can be completed in 1 to 3 working days by a dedicated school administrator following the RedeemOS setup guides. Importing existing student data from spreadsheets typically adds another 2 to 5 days depending on the volume of students and the quality of the existing data. Most schools are fully live on RedeemOS within 2 weeks of starting the setup process.

Question 64

Does RedeemOS provide onboarding support, or do we have to figure it out ourselves?

Accepted Answer

All RedeemOS subscriptions include a structured onboarding programme. A dedicated onboarding specialist is assigned to your school for the first 30 days. They guide you through the setup process via video call, review your configuration before you go live, and provide personalised training sessions for your admin team, teaching staff, and bursary. After the initial 30 days, ongoing support is available via email, live chat, and phone during business hours.

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